Booking, Cancellation & Refund Policy

1. Scope of this policy

This policy applies to the Vocal Strategy Session, Structured Vocal Development and the Artist Development Consultation supplied by Amelia McCloskey trading as AM Vocal Studio, referred to in this policy as “AM Vocal Studio”, “we”, “us” or “our”.

The Artist Development Consultation is separate from any later Artist Development programme. A programme is not guaranteed and begins only if both parties choose to proceed under a separate written agreement.

2. Booking, payment and confirmation

• A Vocal Strategy Session or Artist Development Consultation is confirmed only after cleared payment has been received and AM Vocal Studio has issued a booking confirmation.
• Structured Vocal Development is offered privately to suitable clients. The first £295 payment begins the first billing month after the offer and applicable agreement have been accepted.
• Clients are responsible for checking the service, price, date, time, location and online-session details in their confirmation.
• No additional mandatory fee will be charged unless it is disclosed and accepted before payment.
• If payment fails or is reversed, we may request another payment method and pause unprovided services until the account is brought up to date.

3. Vocal Strategy Session

The Vocal Strategy Session is a substantive 60-minute service costing £125. It may include discussion of vocal goals and history, observation of the voice, practical exercises, feedback and recommended next steps.

The fee pays for this standalone session. Booking it does not guarantee admission to Structured Vocal Development, Artist Development or any particular future time slot. If ongoing coaching is not offered, the £125 remains payment for the Vocal Strategy Session delivered, subject to statutory rights and the cancellation provisions below.

4. Structured Vocal Development

Structured Vocal Development costs £295 per billing month and provides two 60-minute private sessions during that billing month.

Notice may be given during the initial three-month term, but the service will not normally end before the third billing month unless a statutory right applies or AM Vocal Studio agrees otherwise in writing.

After the initial term, if notice is received fewer than 14 days before the next payment date, the next instalment remains payable and the service ends at the end of that next billing month. We will confirm the effective cancellation date in writing.

If AM Vocal Studio cancels a monthly session, a reasonable replacement may be provided outside the original billing month. If no suitable replacement can be agreed, an appropriate pro-rata credit or refund will be provided.

5. Artist Development Consultation

The Artist Development Consultation is a 90-minute paid service costing £225. Before the consultation, AM Vocal Studio will review the submitted application, two tracks and one live-performance video supplied through accessible links.

The consultation includes discussion of the application, goals, artistic identity, vocals, material, recording, performance, releases, professional direction, strategy and possible next steps. It also allows both parties to assess whether working together would be suitable.

The £225 fee pays for the consultation, reasonable preparation and reserved appointment time. It is not a deposit and does not guarantee an Artist Development programme offer.

If both parties decide to proceed into an Artist Development programme under an agreed written offer, the £225 consultation payment will be credited towards the programme fee in accordance with that offer. Otherwise, it remains payment for the consultation supplied, subject to statutory rights.

6. Appointment changes, cancellations and non-attendance

• A client may transfer an individual appointment once by providing at least 48 hours’ notice.
• Every replacement date is subject to availability. For Structured Vocal Development, the replacement should remain within the same billing month wherever possible.
• A second requested change, cancellation with fewer than 48 hours’ notice, or non-attendance will normally mean that the reserved session is treated as used.
• If the entire appointment time is resold to another client, we will refund or credit the amount recovered, less reasonable non-recoverable payment or administration costs.
• Sessions and bookings cannot be transferred to another person without prior written agreement from AM Vocal Studio.

7. Illness and safe participation

Do not attend the Winchester studio with a contagious illness or where singing or using the voice may be unsafe. Contact AM Vocal Studio as soon as reasonably possible.

Depending on the circumstances and availability, we may offer an online session or a discretionary date transfer. An illness transfer is not automatic, but relevant evidence and the safety of everyone involved will be considered reasonably.

AM Vocal Studio may postpone or adapt a session where continuing would be unsafe or professionally inappropriate. This does not remove any statutory cancellation or refund right.

8. If AM Vocal Studio cancels

If AM Vocal Studio cancels an appointment, the client may choose a reasonable replacement date or receive an appropriate refund or credit for the affected service.

If an event outside either party’s reasonable control prevents delivery, both parties will communicate promptly and seek a fair rearrangement, online alternative, credit or refund based on the circumstances and the part of the service already supplied.

9. Online bookings and the 14-day cancellation right

When a consumer contracts online, by telephone or away from our business premises, they will normally have 14 days after the day the contract is made to cancel without giving a reason, unless a statutory exception applies.

We will not begin a service during that period unless the client expressly requests an early start. If the client cancels after requested preparation or delivery has begun, a proportionate amount may be payable for the service supplied before cancellation.

If the service is fully performed during the 14-day period after the client’s express request and acknowledgement, the statutory cancellation right for that completed service may be lost.

10. Refunds and credits

• A refund or credit will be provided where this policy states that one is due or where required by law.
• Once a session or consultation has been fully delivered, its fee is normally non-refundable merely because the client later changes their mind, does not receive a further-service offer or decides that the service was not the right fit.
• For prepaid services ended by AM Vocal Studio when the client is not at fault, prepaid amounts for undelivered services will be refunded.
• If a client ends a service outside a statutory or contractual cancellation right, AM Vocal Studio will retain only charges for services supplied and reasonable losses that cannot be avoided.
• Any refund due will be processed within the period required by law, normally to the original payment method unless another method is agreed.

11. Clients under 18

A parent or legal guardian must make or approve the booking for a client under 18 and is responsible for payment and permissions.

A responsible adult aged 18 or over must accompany the young person to every in-person appointment, remain at the premises and be available throughout. For online appointments, a responsible adult must be at the same location and readily available.

AM Vocal Studio may decline or end a session if the required safeguarding arrangements are not in place. The normal cancellation rules may apply where the failure is attributable to the client or responsible adult.

12. How to request a change or cancellation

Send appointment-change and cancellation requests by email to info@amvocalstudio.com . A telephone call is not required. Include the client’s name, booked service, appointment date and a clear explanation of the request.

Notice takes effect when it is received by AM Vocal Studio. We will confirm the rearrangement, cancellation date, remaining commitment and any refund or credit in writing.

Personal information relating to bookings and cancellations is handled in accordance with the AM Vocal Studio Privacy Notice .

13. Changes to this policy

AM Vocal Studio may update this policy when services, suppliers, legal requirements or business practices change. The latest version will be published with its effective date.

A material change will not be applied retrospectively to an existing booking or during the initial Structured Vocal Development term unless the client agrees or the change is required by law. Reasonable advance notice will be given where a change affects a future renewal.

14. Contact